Voice picking was once a complex solution that was only applicable to large distribution centers. However, in today’s world where eCommerce is growing, and consumer accuracy and delivery expectations are at an all-time high, voice-directed efficiencies are now applicable to warehouse and distribution centers of all sizes. Why? Because the highest customer satisfaction is the most important outcome of product picking and shipments.
For many small to medium-sized businesses – where infrastructure investments, customization/integration costs and speed to deployment were common barriers to adoption – the benefits of robust voice picking technology have been largely out of reach. Until now!
What is Voice Picking?
Voice picking or voice-guided workflow solutions are designed to direct associates – working both hands-free and eyes-free – to conduct picking, receiving, replenishment, put-away and cycle counting operations in a highly efficient manner. It combines both rugged, ergonomic handheld computers and robust speech-recognition software that can integrate with leading ERP providers.
Once integrated, the ERP pushes workflows to a voice-enabled mobile application that can run on an enterprise or consumer-grade Android or iOS device. This enables workers to have a familiar platform and manage multiple interfaces, such as voice, barcode scanning and keypad operations.
What Are The Benefits of Voice Picking?
Voice picking applications have many benefits that impact the warehouse or distribution center workflow, including improvements in hourly pick rate and reduction in picking errors. Here are some additional benefits:
- Improved accuracy and throughput
- Fast training and onboarding
- Eyes-up, hands-free operation
- Enhanced worker safety and satisfaction
Recommended Products for Voice Picking
A voice-picking solution is very customized to each operational environment. It requires a combination of enterprise mobile computers, wireless headsets, voice picking software and ERP integration. There is no one size fits all.