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As technology evolves and legacy equipment begins to show its age, a new set of challenges surfaces:
Internal resources are spread thin, and OEM contracts can be limiting, slow, and expensive
Without consistent internal processes or expertise, preventable issues deal a large blow to productivity
Organizations need to get products and services out the door, not wait around for a response from an unreliable vendor
Emergency failures, outages, and damage from misuse leave little room for error, placing unnecessary pressure on internal teams
When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.
Partner with real technicians who’ve worked on thousands of devices and seen it all. The results speak for themselves:
Ensure devices are repaired to work like new, thoroughly cleaned, and less likely to fail in the future
Don’t wait around for replacements. Your spare assets are stored securely offsite, with replacements shipped immediately upon request
Prefer one-time flat fees or annual repair contracts? We’ll tailor a TrueSupport repair plan that meets your scheduling, desired turn time, shipping, and organizational requirements
Devices return working exactly how they should: staged, imaged, configured, and ready to use out of the box. Comprehensive coverage (even for accidental breakage)
Our customer service isn’t based on transactions – it’s a true partnership that focuses on making it easy to achieve your real business goals