Rapid, Reliable Repairs
for Every Type of Equipment

TrueSupport Repair Services

Even the most rugged industrial printers, mobile computers, barcode scanners, and mounted computers require regular repair. Whatever equipment you rely on, our exceptional technicians, comprehensive repairs, rapid turnaround, and unrivaled service ensure that your organization runs smoothly. Every time.

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Enterprise Devices are Difficult to Maintain

As technology evolves and legacy equipment begins to show its age, a new set of challenges surfaces:

Increasing Ownership Costs, Diminishing Returns

Increasing
Ownership Costs

Internal resources are spread thin, and OEM contracts can be limiting, slow, and expensive

Lack of Processes for Common Failures

Lack of Processes
for Common Failures

Without consistent internal processes or expertise, preventable issues deal a large blow to productivity

Downtime and Long Waits

Downtime and
Long Waits

Organizations need to get products and services out the door, not wait around for a response from an unreliable vendor

Accidental Breakages

Accidental
Breakages

Emergency failures, outages, and damage from misuse leave little room for error, placing unnecessary pressure on internal teams

Evaluate Your Equipment Repair Needs

When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.

Device Assessment

Evaluate Your Equipment Repair Needs

When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.

Device Assessment

Device Assessment

  • Which devices are deployed?
  • How old are they?
  • Do you know the device failure rate?
  • How many units are operational?
Environment

Evaluate Your Equipment Repair Needs

When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.

Environment

Environment

  • What is the operating environment like?
  • What are the daily demands?
  • What operating system and software are in use?
  • What technology improvements would differentiate you vs. competitors?
Coverage and Existing Repair Plans

Evaluate Your Equipment Repair Needs

When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.

Coverage and Existing Repair Plans

Coverage and Existing Repair Plans

  • Do you have an existing repair vendor or OEM contract?
  • Do you rely on internal IT team members in emergencies?
  • What has your experience been with the devices?
  • What is your level of coverage from existing plans?
  • What resources would an external repair partner free up for your teams?
Primary Application

Evaluate Your Equipment Repair Needs

When you begin a dialog with a TrueSupport team member, several factors are considered as your repair plan comes together.

Primary Application

Primary Application

  • What is the main use case of each device?
  • How critical is the equipment to daily operational needs?
  • How often are devices used per shift?
  • Do you have feedback from users regarding device performance?

Trust the Equipment Repair Experts

Partner with real technicians who’ve worked on thousands of devices and seen it all. The results speak for themselves:

Responsive, Friendly Service Technicians Ready to Fix Your Equipment, Fast

Responsive, Friendly
Service Technicians

Ensure devices are repaired to work like new, thoroughly cleaned, and less likely to fail in the future

Advanced Replacement and Swap-Out

Advanced Replacement
and Swap-Out

Don’t wait around for replacements. Your spare assets are stored securely offsite, with replacements shipped immediately upon request

Maintenance and Repair on Your Terms

Maintenance and Repair
on Your Terms

Prefer one-time flat fees or annual repair contracts? We’ll tailor a TrueSupport repair plan that meets your scheduling, desired turn time, shipping, and organizational requirements

Quality, No-Corners-Cut Work

Quality,
No-Corners-Cut Work

Devices return working exactly how they should: staged, imaged, configured, and ready to use out of the box. Comprehensive coverage (even for accidental breakage)

Support Throughout Your Technology Lifecycle

Support Throughout Your Technology Lifecycle

Our customer service isn’t based on transactions – it’s a true partnership that focuses on making it easy to achieve your real business goals