TrueSupport is our support service for covered products
Optimizing devices, managing repairs and everything in between exhausts internal resources. Instead of overloading your IT team, turn to TrueSupport. Let us handle the headaches so you can stay focused on growing your business. Our services include:
Guaranteed Technical Support
Repair Management Tracking
Advanced Exchange
Spare Pool Management
Device Triage & OEM Service Contract Management
TrueSupport offers 3 support tiers:
- Tier 1 - TrueSupport Basic
- Tier 2 - TrueSupport Basic and Spare Pool Management
- Tier 3 - TrueSupport Basic, Spare Pool Management, and Advanced Exchange
FEATURES INCLUDED
Tier 1
Tier 2
Tier 3
Tier 1 Help Desk Support
Tier 2 Help Desk Support
Management of all activity covered by OEM Service Contract*
Re-Staging and Re-Imaging of products after repair
Spare Pool Management
Spare Pool with Advanced Exchange
*We recommend purchasing an OEM service contract to maximize this feature. We also offer customizable options! Call us today to learn more.
Your Zero-Hassle Solution to Device Support. Take back your time with TrueSupport. OCR's platinum support service providing unmatched experience, efficiency and proven results.
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Design
- Design
- Wireless Infrastructure
- RFID Solutions
- Technology Consulting
- On-Site Surveys
- Custom Application
& Software
Deploy
- Deploy
- Device Configuration
- Staging & Kitting
- Software Integration
- Project Management
- On-Site Installation
& Repair
Support
- Support
- TrueSupport
- Mobile Device Management (MDM)
- Managed Mobility Services (MMS)
- Device Life Cycle Management
- Device as a Service (DaaS)
- Custom Cards & Label Management
- Service Contracts