Setting the Standard
Gain access to unparalleled technical support, device management, end-of-life planning and repair services from certified experts. Our support team is known for exceeding expectations with responsiveness & rapid issue resolution.
By remaining vendor-agnostic our team has gained expertise in a full spectrum of hardware and software solutions — we support all major manufacturers and technologies related to barcoding, RFID, POS, and mobile devices.
What's Your Challenge?
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Customer Success Stories
American Metal Recycling Gains Control & Accountability of Assets & Tools
Combining mobile computers with custom software, AMRS improved operating efficiency & profitability.Read >
Bellevue Manufacturing Utilizes BarTender Enterprise Automation to Manage Multi-Site Label Printing
Barcode label printing system results in an immediate increase in productivity & cost savings.Read >
Grand Hyatt Kauai Adds High-Speed Communications to Improve Paradise
New wireless & communications infrastructure instantly improves guest satisfaction scores.Read >
Rapid Disaster Response with a Mobile Computer System
CTEH Uses Mobile Computers to Provide Disaster Relief For Gulf of Mexico Oil Spills.Read >
Mobile Device Management
Managing your corporate applications over an ever-growing number of mobile devices is complicated. We understand the complexity and have the solutions to secure, monitor, manage and support your mobility platform. Whether you're planning your mobility strategy, deploying mobile devices, or migrating mobile platforms, we can help address the challenges of enterprise mobility.
- Device management and platform migration
- Device security and implementation services
- Mobile application support
Let's face it, things break. Get back up and running quickly with our TrueSupport service. This platinum support service provides you with guaranteed help desk access, technical support, and repair management. Our experienced TrueSupport teams maintain many industry certifications to help you triage device issues and will manage the repair process for you.
- Advanced troubleshooting and technical support
- Repair management tracking
- OEM service contract management
Spare Pool Management
Minimize hardware downtime by having us manage your spare pool inventory. Our advance exchange replacement service ensures minimum downtime when a device needs replacement. Our team will coordinate the return and repair process for you and manage your spare pool inventory levels so defective hardware is quickly and efficiently replaced.
- Inventory management tailored to each customer
- Advance exchange services with asset tracking
- Online access to inventory reporting and in-flight assets
Make sure your hardware is covered with our warranty management services. We track the lifecycle of each device from installation, through repair services, OEM warranty management, and decommissioning. With our comprehensive asset tracking system, repair reporting, and manufacturer relationships, we keep you informed of product trends and lifecycle planning recommendations.
- Management of updates, repairs and compliance requirements
- Online RMA system for repair requests and reporting
- Onsite repair services
Good partners communicate. We keep in touch through our account representatives and online portals. Being a valued partner is the core of our relationships and client satisfaction is at the heart of our everything we do. You'll have your finger on the pulse of hardware trends and industry information with our routine check-ins, monthly reporting, and quarterly business reviews
- Business updates and trend analysis
- Issue resolution and ongoing communication
- Inventory assessment and procurement support
How OCR Canada Can Help
Growing technology means growing support. Let us manage your maintenance with support services that are tailored to your business needs. We'll oversee your service contracts, maintain your spare pool, and manage your repair process so you can get the most out of your hardware. Need on-site repair? We'll be there with experienced, professional, certified technicians.
- Wireless Networking
- RFID Site Surveys
- Technology Consulting
- Solutions Engineering
- Product Procurement
- Device Configuration
- Staging & Kitting
- Software Integration
- Project Management
- On-Site Services