TrueSupport

Protect your mission-critical operations from downtime with full-service support of your equipment and technology.

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TrueSupport is our support service for covered products

Optimizing devices, managing repairs and everything in between exhausts internal resources. Instead of overloading your IT team, turn to TrueSupport. Let us handle the headaches so you can stay focused on growing your business. Our services include:

Guaranteed Technical Support

Repair Management Tracking

Advanced Exchange

Spare Pool Management

Device Triage & OEM Service Contract Management

TrueSupport offers 3 support tiers:

Tier 1 - TrueSupport Basic
Tier 2 - TrueSupport Basic and Spare Pool Management
Tier 3 - TrueSupport Basic, Spare Pool Management, and Advanced Exchange

FEATURES INCLUDED

Tier 1

Tier 2

Tier 3

Tier 1 Help Desk Support

Tier 2 Help Desk Support

Management of all activity covered by OEM Service Contract*

Re-Staging and Re-Imaging of products after repair

Spare Pool Management

Spare Pool with Advanced Exchange

*We recommend purchasing an OEM service contract to maximize this feature. We also offer customizable options! Call us today to learn more.

Your Zero-Hassle Solution to Device Support. Take back your time with TrueSupport. OCR's platinum support service providing unmatched experience, efficiency and proven results.

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Design

Deploy

Deploy
Device Configuration
Staging & Kitting
Software Integration
Project Management
On-Site Installation
& Field Services

Support

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With a Free Assessment and Recommendations from our Experts.

Our friendly, no pressure team of experts will help you assess the best options for your company’s unique solution.

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