Hotel, Retail, Restaurant Radio Communications

Two-way radio communications provide a low cost, efficient method for businesses such as restaurants, retail stores, hotels, and schools to enable their staff to be responsive in a fast paced environment. However, two-way radio communications have come a long way. There are now options that will allow a two-way radio to contact a smartphone, a PC user to contact a two-way radio user, or any web-browser user to contact any IP phone user. The options are endless and it is enabling a revolution in the communications industry. An appliance device like a two-way radio is very cost efficient and perfect for the single tasked person, but what about a supervisor? A smartphone would be much more appropriate. A dispatcher or guard station may need to be equipped with a stationary PC, and that PC user should be able to contact mobile forces. This is all possible now with software solutions that enables your workforce to connect and collaborate between mobile and stationary workers.


In the highly competitive and quick-paced retail environment, staff need to be efficiently handling consumer requests. A comprehensive two-way radio solution will allow retailers to better utilize staff to meet higher levels of responsive service that customers are demanding. With less staff available, many retail outlets struggle to keep customers happy. A radio system can help a reduced staff shorten wait time at registers and on the floor for merchandise enquires. When the entire staff is easily accessible, no matter where they are in the environment, store managers are better able to manage the store and direct staff efficiently. A stationary phone system is good for people standing at the phone, but a radio system can contact employees stocking shelves or taking out the trash which can enable them to immediately react to customer needs. Equipping the staff with mobile phones that support push-to-talk technology can be distracting as well as cost prohibitive. A rugged appliance device such as a two-way radio is the right choice. If checking inventory, a rugged mobile computer makes sense. Why not load it with communications software so that radio users can contact these users?


When you are a guest at a restaurant, you expect an enjoyable relaxed dining atmosphere without hearing or seeing the logistics of making that happen. Instant communication between the unseen resources at a restaurant will seamlessly coordinate them to meet these expectations of guests. Happy guests are what restaurant owners strive to maintain. The right communication solution will ensure that tables are prepared, guests are seated swiftly, and treated with prompt service. Two-way radios are an essential tool that allows restaurant staff and managers to improve service by staying connected. A complete communications solution will enhance customer experience. Traditional two-way radios have both aesthetic limitations and functional restrictions that are less than idyllic for restaurant environments. A wireless intercom communication device needs to be easy to use, comfortable to wear, durable as well as stylish. Current two-way communication solutions can now offer these features.


Hotel guests traveling for pleasure or business desire a well-managed quiet environment for relaxing or working. Delivering a pleasant and stress-free environment is more important than ever when trying to attract vacation and business travel dollars in this competitive industry. Quickly responding to service requests and questions from guests is extremely important to maintain customer satisfaction. To do this, hotel staff must communicate seamlessly and efficiently to facilitate stress-free arrivals and departures, as well as proficiently handle transportation and luggage issues. When this is done with a real “can-do” attitude, guests are impressed and trust is developed. An important tool for helping hotel staff and managers stay in touch with their guests’ needs is a two-way radio communication solution. This helps to build customer loyalty by enhancing the guest experience and improving service. The practical and aesthetic limitations of traditional two-way radios can impede an awesome guest experience. What is needed is a communication system that can deliver superior communications performance. Clear strong audio performance is required in areas where background noise is a problem as well as the ability to maintain privacy in quiet environments. Staff satisfaction is enhanced through multiple options on how to wear the radio comfortably. Guests will also appreciate the sleek yet durable styling that promotes the hotel’s image and profile. Managers can stay in touch with staff by utilizing mobile data collection smartphones which will also allow them collect and process information while on the go.


OCR has helped organizations in these industries to enhance productivity while raising customer and employee satisfaction. Implementing a complete communication solution, including mobile data collection devices, will not only increase the service level capabilities of these companies but will also ensure that they gain a competitive advantage in the industry. Let us help you enable your organization to go mobile and service your clients better than any other company in your industry.

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6 Thoughts on “Hotel, Retail, Restaurant Radio Communications

  1. Quincy T. on May 2, 2014 at 5:49 am said:

    Excellent post. I constantly check this blog for new information and I am impressed with your articles on mobile computers. This is quite different as it talks about two-way communications and I was taken back by how much walkie-talkies have changed! Extremely interesting that now we can interface these communication radios to mobile phones and computers! This is certainly something of interest to us 🙂 Hope to contact you soon and see what we can do with this because I have some ideas on helping our staff to work more efficiently. I was looking for this kind of technology for quite a long time. Thank you and all the best.

  2. Ted B. on May 5, 2014 at 9:42 am said:

    Hello! I’ve been reading your blog for a long time now and noticed this article on radios! Didn’t know you guys support radios but if you are able to connect two-way radios to mobile computers now it makes sense that you do. Motorola has been saying for quite some time now that radio dealers needed to enter the enterprise mobility space because two-way radios will be a thing of the past. Now I can see why they were saying that. With radios now being able to communicate over IP with other voice and data devices it seems the time has arrived. Also, just wanted to mention to keep up the great job!

  3. Grant F. on May 6, 2014 at 4:30 pm said:

    I like the helpful suggestions you provide in your articles. Did not know that two-way communications could be integrated so well into an IP phone system. I am interested in looking at some of the client software for PCs and smartphones like iPhone and Android. Wonder if you have a Blackberry client as this would make things very interesting for us. I’ll bookmark your blog and check again here regularly. There is always something new happening in automating the workforce.

  4. Quinton B. on May 10, 2014 at 6:04 pm said:

    Good article. I am intrigued as others are on the ability to cross communicate between hand radios and smartphones. This seems like something we could use at our hotel to communicate between security guards, housekeeping, guest services and administration. We have always had a difficult time in connecting these departments with a seamless communications solution. Would be interested in a demonstration of this technology. Our two-way radios are needing to be replaced and found this blog while scouring the net. Talk to you soon, thanks again.

  5. Marilyn N. on May 20, 2014 at 9:50 pm said:

    This makes a lot of sense. With everything going digital why wouldn’t radios go digital too. They should be on a digital network and they should be able to share their information with other devices and on other networks. You just need to bridge the networks and then like magic you can talk to a two-way radio from a cell phone! This is absolutely something we would be interested in looking at to see if this will help facilitate better operations. Thanks for the update on the technology! Keep up the blog.

  6. Malcolm E. on May 30, 2014 at 5:33 am said:

    For the independant hotel operator … yes there are still some of those, a two-way radio that can be contact through a smartphone would be awesome. It would free up some radios as well as reducing the equipment that a supervisor would need to carry. I’d love to explore this option at our premises. I’ll get in touch with you and see what we can do. Thanks for the article.

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