Field Service Management


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Facility Inventory Management Tracking Solution Field Technician HVAC Services Solution

Field Service Management

CATEGORY:Software > Application
Field Service Management

Field Service Management

OCR’s Field Service Management solution gives your business the tools to optimize field service processes in order to improve productivity and customer service. This solution is offered as an extension to OCR’s routing and delivery planning solution and uses demand forecasting data in order to carry out planning, route building and planning, and technician tracking in order to give you complete visibility and control over business processes in the field. By using this system, you can pinpoint and respond to inefficiencies, cut costs, and improve customer service.

The OCR Field Service Management Solution includes forecasting, routing & tracking and reporting.

Benefits and Capabilities

  • Appointment scheduling for customers based on resource availability
  • Automatic route planning and optimization
  • Optimized plan reduces unnecessary overtime hours
  • Real-time visibility of activities in the field
  • Monitor performance levels and respond to inefficiencies
  • Improve customer service
  • Integration with OCR’s route planning and delivery solutions
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