ClearD Web Portal

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ClearD Tracking Web-Based Home Delivery System

ClearD Web Portal

CATEGORY:Software > Clear Destination
MANUFACTURER: CLEAR DESTINATION
ClearD Web Portal

ClearD Web Portal

With the ClearD Web Portal, customers, retailers, carriers, and vendors can track their deliveries all from a single web application that is customized for their needs.

For Vendors

For distributors, wholesalers, and manufacturers, ClearD web portal helps you manage inventory that is outside the warehouse or factory as well as the returns. In addition, you have access to the carrier’s real-time delivery status, ensuring that the goods are going where they need to go.

Features

  • View retailers’ purchase orders
  • Real-time delivery updates
  • Reverse logistics, problems, and damages are reported immediately
  • Real-time updates from carriers, retailers, and customers
  • Customizable reports

Benefits

  • Full view of the delivery process
  • Easy to follow up
  • Improved customer service
  • Reduce administrative hours
  • Paperless solution

For Retailers

For the retailer, customer service and sales staff can use the ClearD web portal to view delivery updates and to determine what options for delivery are available. They can see every step of the process and determine if there are any problems that may require attention or delay delivery.

Features

  • Get real-time delivery updates from the dashboard
  • Receive reports on damages, delays, or when the customer is not available
  • Performance reports for each carrier
  • Manage fleet’s performance
  • View notifications sent to customers (calls, SMS, email)
  • Reverse logistics reports
  • Damage reports with picture evidence
  • Customer satisfaction surveys
  • Manage your Net Promoter Score from the data

Benefits

  • Know about deliveries every step of the way
  • Customer service workload is reduced
  • Prevent unsatisfactory or failed deliveries

For Carriers

With ClearD web portal, carriers can have their dispatchers follow up on the delivery in real-time with access to customer data, optimizing the level of customer service that can be offered.

Features

  • Real-time statuses show orders and trucks on one page
  • Order data based on delivery status
  • Customizable reports for on-time delivery statistics, billing, success rates, and more
  • Export data to Microsoft Excel
  • Generate Net Promoter Score or traditional survey results
  • Manage the notifications sent to customers (calls, SMS, email)
  • Generate bills of lading and delivery lists
  • Damage reports with picture evidence
  • Not-at-home statuses
  • Electronic signatures

Benefits

  • Central system for statuses, updates and reports
  • Connect to the fleet in real-time
  • Less time for staff to address inquiries
  • Automatic invoicing
  • Improve reaction time to changes or issues

For Customers

Using the ClearD web portal, customers can access and set up the time, date, and status of their deliveries. With this, they see where there delivery is in the chain. They know when it has been shipped from the manufacturer, if it arrived at the warehouse, and when it is on the way to their home.

Features

  • Choose the delivery date from lists of time slots
  • See notifications and status updates online or from a mobile device
  • Cancel or reschedule deliveries before a deadline
  • Select preferred notification method (calls, SMS, email)
  • Surveys sent to customers by email or phone

Benefits

  • Experience tailored to the customer
  • Improved customer control
  • Customer service workload is reduced
  • Increased chance of return customers
  • Prevent unsatisfactory or failed deliveries with customer controlled data
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