August 3, 2011 9:00 PM Eastern Daylight Time

OCR Canada Ltd. Expands Thermal Printer Services

MARKHAM, ON, August 3, 2011 /CNW/ – OCR Canada now offers on site as well as depot service on all leading makes of thermal transfer printers. With our recent expansion of our service department, we now have technicians ready to respond quickly to your thermal printer service needs. Whether you need a broken printer repaired or a contract that includes preventative maintenance, we can tailor a solution to suit your needs.

Break-Fix Services

Let us help keep your printers and AIDC devices running smoothly, with a suite of hardware repair services that allow you to maximize equipment uptime, extend the usable life of your equipment and protect it against failure due to manufacturer defect. A technician will be dispatched to your facility and the broken equipment will be repaired. We will also do any cleaning and adjustments necessary.

Preventative Maintenance Contracts

A technician will be dispatched to your facility within 8 business hours and the broken printer will be repaired! Our technician will also do any cleaning and adjustments that may be necessary for picture perfect printing. We also provide consultation and advice on keeping the printer running smoothly. If no service calls are placed for a period of 4 months, a preventative maintenance call will be scheduled at your convenience for the printer to be checked and cleaned. Everything is covered by one fixed price that is determined by the type of equipment and your location.

Multiple printers in one location? If so, and they are all under contract, discounts will be applied to allow for doing all preventative maintenance calls in one trip. A 10% discount will be applied on all printers after the first. So cover all your printers under contract and avoid the situation where you feel that since we’re there anyway we should look at your other printers as well ... without being billed for it.

Contracts include a minimum of 3 site visits per year. The first visit is the pre-contract inspection, installation, or immediately following the renewal. Calls are scheduled in 4 month intervals within 2 weeks before or after the actual 4 month date. If a service call is placed within 2 months of the next call, the call will be done at the same time.

What is covered: all travel and labour, all parts that fail during the normal use of the machine, a minimum of 3 site visits per year. What is not covered: parts that fail due to misuse or abuse, travel and labour for calls where it is determined that the failure is due to abuse; label design and software issues.

If your are buying all media for the printer from OCR, the printhead will be included in the contract otherwise printheads are not covered in the contract.

Situations where problems are being caused by poor quality or improper media are dealt with on a case by case basis. Typically we will notify you that poor quality or improper media is being used and the first call is covered. If you continue to use the same media, all future problems caused by the poor media is not covered.

About OCR Canada Ltd.

OCR Canada Ltd. is a recognized industry leader in the delivery of effective solutions for mobile computing, barcode scanning, wireless infrastructure, and RFID. OCR aids companies to gain competitive advantage by utilizing our broad range of RFID, barcode and wireless LAN equipment to increase operational efficiency and decrease costs. After almost 3 decades in the data collection business, OCR has received more than 70 industry achievement awards. OCR's success is based on long tenure staff members who posses extensive industry and technical expertise that have served more than 6,750 customers around the globe. Multiple customer references and accolades are a testament to OCR's history of innovative Automated Identification Data Capture (AIDC) solutions.

For further information: about OCR Canada, please contact an OCR account executive at 1-800-853-7226 or log on to

For any media queries:

Mrs. Cathy MacNeil,
905-475-5506 ext 202

Thermal Barcode Printers Canada

For more product information please see:
Thermal Barcode Printers Canada

Call us at 1-800-853-7226
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