Service Administrative Clerk


Service Administrative Clerk

Location:25 Royal Crest Court, Markham, Ontario

Description:OCR is looking for a fulltime individual to help manage the day to day operations of our service department in the Markham office.

• Responsible for managing all service request / work orders (both in-house on-premise).
• Confirm all order information has been provided and correct, contact customers and/or sales reps to obtain any additional information.
• Check daily for any updates to the request, which will also include tracking product orders to confirm when they will arrive.
• Scheduling onsite Jobs, both with the customer and the technician
• Manage internal work orders to ensure they are completed when expected.
• Post work order completion; rectifying hours that were quoted to actual hours performed, and submitting for billing.
• When required, working with Service Manager to help with large deployment schedules.
• Entering support contracts into an online tracking system, and updating information when required.
• May be required to answer the support line to field calls when busy.
• Assisting the Service department when required.

Education:Post-secondary education is an asset

Experience:• Customer focused with excellent interpersonal and language skills.
• Ability to maintain focus and work in a fast-paced, pressure filled team environment
• Ability to utilize standard office tools, such as Word, Excel, Outlook and Web Browsers
• Familiarly with software tools such as Microsoft Project is an asset.
• Strong organizational skills
• Experience and asset

Salary:30K – 40K Plus Company performance bonus
Hours: 9:00am - 5:00pm, Mon-Fri

Application:Thank you for your interest in OCR. Please use the following link to submit your resume for review:
Barcodes Inc. OCR - Service Administrative Clerk
Please no phone calls, no agencies and no resumes sent via fax. Thank you!
Please note that only those candidates being interviewed for the position will be contacted.

Call us at 1-800-853-7226
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